Job Title: Energy Efficiency Customer Care Agent
Job Description:
Our client, a leader in utility energy efficiency programs, is seeking a motivated and detail-oriented Customer Care Agent to join their team. This is an exciting opportunity to support commercial and residential energy programs while providing excellent service to program participants.
Key Responsibilities:
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Process energy incentive applications, reviewing for eligibility.
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Provide inbound and outbound support to applicants and program participants via phone and online chat
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Perform back-office processing in support of utility clients and their customers
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Achieve daily, weekly, and monthly performance metrics and quality standards
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Maintain confidentiality of client and customer information
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Perform data-intensive tasks accurately while meeting deadlines
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Adapt quickly to process changes and contribute to team problem-solving efforts
Qualifications & Skills Required:
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Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook)
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Strong data entry skills and attention to detail; ability to type 45–50 WPM
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Excellent analytical, writing, and communication skills
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Ability to collaborate effectively with internal staff, clients, and vendors
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Strong problem-solving skills and the ability to analyze situations and recommend solutions
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Flexible and adaptable, able to handle multiple priorities in a fast-paced environment
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Positive attitude, high energy, and enthusiasm for helping program participants
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Ability to work independently and in a team environment
High school diploma or GED
Excel and database navigation skills are required
Preferred Experience:
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Experience in application processing, customer service, and a fast-paced environment
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